Acceptable Use Policy

Acceptable Use Policy

Effective July 20, 2020

This Acceptable Use Policy (the “Policy”) governs all uses of VideoMED Services and supplements any Master Service Agreement, Terms of Service, End User License Agreement or other contracting document for the provision and use of VideoMED Services (the “Services Agreement”). Capitalized terms not defined herein have the meaning set forth in the Services Agreement. This Policy defines the standards VideoMEDs expects its Customers and End Users to adhere to while using the Services.

VideoMED Services are designed to promote collaboration and effective working and business relationships by connecting users through video-voice but no screen-sharing capabilities. As such, VideoMED Services are intended for business use and purposes.

Customers and End Users may not use the Services to:

Post, stream or transmit any content, including live video, that violates this Policy

Do anything illegal, facilitate any illegal activity, or promote violence.

Do anything that threatens, exploits, or otherwise harms children.

Engage in any activity that is harmful, obscene, or indecent (particularly as such would be understood in the context of business usage). This includes, for example, displays of nudity, violence, pornography, sexually explicit material, discriminating and illegal explicit material or any criminal activity.

Facilitate or support human trafficking, prostitution, slavery, drug dealing, narcotrafficking or any illegal activity and service.

Engage in any activity that supports or facilitates terrorism or terrorist organizations

Engage in any activity that is fraudulent, false, or misleading.

Engage in any activity that is defamatory, harassing, threatening or abusive, which includes any activity that reflects hatred against others based on race, religion, ethnicity, national origin, gender, or sexual orientation.

Store or transmit any data or material that is fraudulent, unlawful, harassing, libelous, threatening, obscene, indecent or otherwise inappropriate.

Send unauthorized messages, advertising, or spam, including unsolicited promotional or commercial content or other mass solicitation material.

Misrepresent the User’s identity or affiliation with any entity or organization or impersonate any other person.

Harvest, collect, or gather user data without consent.

Violate or infringe any intellectual property or proprietary rights of others, including copyrights.

Violate the privacy of others or distribute confidential or personal information of others.

Engage in any activity that is harmful or disruptive to the Services or attempts to circumvent restrictions on access, usage, or security of the Services. This includes transmitting viruses, malware or other malicious or destructive code or using tools that mask IP address location or to otherwise circumventing restrictions on use due to regulations or account closures.

If you become aware of any violation of this Policy, please contact VideoMED at VideoMED will investigate all reports and take immediate, appropriate action where warranted (in VideoMED’s sole discretion). If a Customer or End User violates any of the terms of this Acceptable Use Policy, VideoMED may immediately terminate the Customer’s account, suspend, or terminate access or take any other appropriate action, including legal action if warranted.

Reasonable Use

VideoMED provides video conferencing services for business collaboration. VideoMED anticipates that customers will use the services in a reasonable manner given the business purpose. As such, VideoMED may limit, suspend or terminate access if an End User’s use exceeds reasonable standards, and may monitor usage based on

meeting lengths.

uninterrupted meeting recordings.

excessive recorded meeting length.

calls made outside of business hours.

other Video-Voice Conference patterns indicative of an attempt to evade enforcement of Reasonable Use

VideoMED may determine that abnormal, unreasonable, or impermissible usage is occurring based on industry standards and patterns of usage of the Services, and may take appropriate steps, including suspension or termination of service. VideoMED may first contact the Customer and discuss appropriate usage and suitable plans to support valid use of the Services.

In addition, unlimited recording plans cannot, under any circumstances, be used for security systems.

Video Conference Plans

VideoMED offers “unlimited” video conference plans (that operate with video conferencing services), and VideoMED Voice offers unlimited and metered video-voice conference. These plans are subject to this Reasonable Use Policy. The Video-Voice Conference Plans are for normal and reasonable business use; unreasonable use is prohibited. Use of the Video-Voice Conference Plans may qualify as unreasonable if Customer (a) engages in business activities that involve continual, uninterrupted, or consistently excessive use, (b) makes any misrepresentations to VideoMED that materially affect volume or type of use, (c) engages in fraudulent or illegal use, including any activity that violates telemarketing laws or regulations, or (d) uses VideoMED in any manner that harms VideoMED’s network or facilities or interferes with the use of the service by other Customers. Use that is inconsistent with the types and levels of usage by typical business customers on the same plan may be used as an indicator of abnormal or unreasonable use, including but not limited to abnormal call lengths, frequency, duration, or Video-Voice Conference patterns that indicate an attempt to evade enforcement of this Reasonable Use Policy. VideoMED reserves the right to review Customer use to determine if it is consistent with this Reasonable Use Policy. In the event VideoMED determines that Customer may be engaging in unreasonable use, VideoMED will determine the appropriate remedy and will take action to remedy any unreasonable use, including, at its sole discretion, discussing the use with the Customer, moving the Customer to an appropriate Video-Voice Conference Plan, terminating certain Hosts, and/or otherwise modifying, suspending or terminating Customer’s VideoMED services.